Frequently Asked Questions
Everything you need to know about your natural movement journey.
How do I find the right size in Xero Shoes?
Most of our shoes fit true to size, but some models may run small or large. We recommend checking the 'Sizing' tab on each product page for specific fit recommendations and measurement guides.
What is your return and exchange policy?
We offer a 45-day return and exchange period for all products in unworn, brand-new condition. If you need a different size or style, our easy online portal will guide you through the process.
Do Xero Shoes come with a warranty?
Yes, we stand by our quality. Our FeelTrue soles are backed by a 5,000-mile sole warranty, and we offer a 2-year manufacturer's warranty against defects in materials or workmanship.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US usually takes 3-7 business days, while international shipping times vary by location.
Are Xero Shoes vegan-friendly?
The vast majority of our products are 100% vegan-friendly. We do not use any animal products in our glues or materials unless specifically stated in the product description.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Affirm or Klarna.